grandbox Store Order & Shipping Policy

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Thank you for choosing grandbox Store. We are committed to getting your purchase to you accurately, promptly, and with complete visibility at every stage. This policy explains how we handle orders, what shipping options are available to customers in the United States, and how you can track your delivery from the moment you check out.

Order Processing

At grandbox Store, each order receives careful and immediate attention from our fulfillment team. Orders are processed within 1–2 business days, defined as Monday through Friday, excluding federal holidays. Orders placed before 2:00 PM Eastern Time are typically dispatched the same business day. As soon as your package leaves our facility, we will send a shipping confirmation email with a unique tracking number so you can monitor your shipment's progress in real time.

Domestic Shipping (United States)

We provide multiple shipping options within the United States so you can choose the service that best fits your needs. All delivery timeframes below begin once your order has been dispatched from our warehouse.

Method	Delivery Time	Cost
Standard Shipping	7–12 business days	$5.99 USD
Expedited Shipping	2–3 business days	$14.99 USD
Overnight Shipping	Next business day	$29.99 USD
Free Standard	7–12 business days	FREE

Delivery estimates are calculated in business days. Actual transit times may be longer during peak periods, including holidays and severe weather events. All prices are listed in USD.

International Shipping

At this time, grandbox Store ships only within the United States and does not offer international delivery. We apologize for any inconvenience and encourage customers outside the United States to check back with us in the future as we evaluate expanding our shipping destinations.

Order Tracking

We are committed to keeping you informed throughout the delivery process. A tracking number will be sent to the email address on your order as soon as your package is dispatched. If your tracking information has not updated within 3 business days of receiving your order confirmation, please contact our customer support team and we will investigate the status of your shipment promptly.

Address Changes

If you need to correct or update your shipping address, please email us with your order number within 1 hour of placing your order. We will make every effort to accommodate requests received after that window, but once an order has entered processing, we cannot guarantee that the shipping address can still be modified.